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Knowledge base
FAQ's
General
19
How much does it cost to hold an event?
What can Sticky Tickets be used for?
Why is Sticky Tickets on my credit card?
How does Sticky Tickets handle GST?
Is GST included in the booking fee?
See all 19 articles
My First Event
25
What benefits do I get as an organiser?
How many events can I run at the same time?
Automating the e-ticket and tax receipt delivery
Can I use Sticky Tickets to sell raffle tickets?
How do I create my first event on Sticky Tickets?
See all 25 articles
Buying Tickets How to
Login
4
Do I need a login to purchase a ticket?
How can I reset my password?
I’m having trouble logging in
I can’t use my email address to set-up an account
Event Details
2
I want to ask a question about an event I’m attending
How to add an event in my calendar
Tickets
12
Re-print e-tickets and receipts
Refunds
My name appears on all the tickets
I would like to buy tickets to an event/s
How to Contact Sticky Tickets
See all 12 articles
Event Organiser How To
Sticky Tickets Organiser - Account
9
How do I update my account details?
How do I transfer an organiser account?
I have been granted access to another organiser's account.
How to convert Member account to Organiser Account?
Verifying Organiser Account
See all 9 articles
Sticky Tickets Costs
1
Cost to hold an event
Getting Paid
12
How do I receive the funds from ticket sales?
The Sticky Tickets Rebate for Schools, Community & Sporting Groups
How do I claim my rebate?
Completing my event and the payment process
Government agency requiring an invoice to be issued before ticket sales are transferred
See all 12 articles
Creating An Event
22
How Do I Create an Event?
How do I copy an existing event?
Event Date (changing labels)
I want to add a message (or link) to my e-tickets and confirmation emails
I want to insert an image and video into my event description
See all 22 articles
Tickets and Discount/Promotional Codes
6
I want to create different ticket types
Promotional Codes - Creating Promotional codes
My event tickets are displayed as SOLD OUT
What’s the difference between event capacity, tickets available and ticket group capacity?
Sub-Ticket Feature (Product & Up-Selling Events)
See all 6 articles
Promote Event
9
Facebook Events Integration
How can I promote my event?
How do I install the ticket widget?
Adding buy button to Wix.com website
Adding Advanced Widget Script to your WordPress site.
See all 9 articles
Editing An Event
10
Editing your event
I want to change the start or end time of my ticket sales
How to include or exclude booking fees in the ticket price.
How to unpublish a seating plan
Add a button to the Order Success page
See all 10 articles
Event Management
42
How can I cancel my event and issue refunds?
I want to change ticket holder details
Check-in App: Processing arrivals at my event
How do I use the check-in attendees menu?
What can I do on the Event Summary page?
See all 42 articles
Day of Event
6
Scan tickets as attendees arrive
Reports
How to allow camera permissions on your iOS device
Setting up an operator and email link not working
Check In App Testing
See all 6 articles
Reporting
6
What are the reports that can be downloaded for my event?
How do I find a sale/order (Purchaser History)
Export a mailing list from all of my previous events
Sales reports across ALL events (Account Summary)
How to create custom reports
See all 6 articles
Integrations
8
MailChimp
Google Analytics - Add Google Analytics Tracking to your account
Webhooks
TalkBox
IGT Integration Page
See all 8 articles
Policy Updates
1
May 2020 Policy Changes
Policy Pages/Updates
15th May 2019
1
15th May 2019 Policy Updates
Current Policies
5
Ticket Sellers Agreement
Refund Policy
Terms of Use
Terms of Sale
Privacy Policy