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Knowledge base
FAQ's
My First Event
26
What benefits do I get as an organiser?
How many events can I run at the same time?
Automating the e-ticket and tax receipt delivery
Can I use Sticky Tickets to sell raffle tickets?
How do I create my first event on Sticky Tickets?
View all 26
Buying Tickets How to
Login
4
Do I need a login to purchase a ticket?
How can I reset my password?
I’m having trouble logging in
I can’t use my email address to set-up an account
Event Details
2
I want to ask a question about an event I’m attending
How to add an event in my calendar
Tickets
13
Re-print e-tickets and receipts
Refunds
My name appears on all the tickets
I would like to buy tickets to an event/s
How to Contact Sticky Tickets
View all 13
Event Organiser How To
General
20
How much does it cost to hold an event?
What can Sticky Tickets be used for?
Why is Sticky Tickets on my credit card?
How does Sticky Tickets handle GST?
Is GST included in the booking fee?
View all 20
Sticky Tickets Organiser - Account
9
How do I update my account details?
How do I transfer an organiser account?
I have been granted access to another organiser's account.
How to convert Member account to Organiser Account?
Verifying Organiser Account
View all 9
Sticky Tickets Costs
1
Cost to hold an event
Getting Paid
13
How do I receive the funds from ticket sales?
The Sticky Tickets Rebate for Schools, Community & Sporting Groups
How do I claim my rebate?
Completing my event and the payment process
Government agency requiring an invoice to be issued before ticket sales are transferred
View all 13
Creating An Event
21
How do I create an event?
How do I copy an existing event?
Event Date (changing labels)
I want to add a message (or link) to my e-tickets and confirmation emails
I want to insert an image and video into my event description
View all 21
Tickets and Discount/Promotional Codes
6
Creating Different Ticket Types for Your Event
Promotional Codes - Creating Promotional codes
My event tickets are displayed as SOLD OUT
What’s the difference between event capacity, tickets available and ticket group capacity?
Sub-Ticket Feature (Product & Up-Selling Events)
View all 6
Promote Event
10
Facebook Events Integration
How can I promote my event?
How do I install the ticket widget?
Adding buy button to Wix.com website
Adding Advanced Widget Script to your WordPress site.
View all 10
Editing An Event
11
Editing your event
I want to change the start or end time of my ticket sales
How to include or exclude booking fees in the ticket price.
How to unpublish a seating plan
Add a button to the Order Success page
View all 11
Event Management
39
How can I cancel my event and issue refunds?
I want to change ticket holder details
How do I use the check-in attendees menu?
What can I do on the Event Summary page?
How do I manually add offline sales?
View all 39
Day of Event
7
Scan tickets as attendees arrive
Reports
How to allow camera permissions on your iOS device
Setting up an operator and email link not working
Check In App Testing
View all 7
Reporting
6
What are the reports that can be downloaded for my event?
How do I find a sale/order (Purchaser History)
Export a mailing list from all of my previous events
Sales reports across ALL events (Account Summary)
How to create custom reports
View all 6
Integrations
10
MailChimp
Google Analytics - Add Google Analytics Tracking to your account
Webhooks
TalkBox
IGT Integration Page
View all 10
Policy Updates
0
Scanning App
Scanning App Information
1
All about Check-in App
Policy Pages/Updates
Recent Policy Changes
1
June 2021 Policy Changes
Current Policies
5
Ticket Sellers Agreement
Refund Policy
Terms of Use
Terms of Sale
Privacy Policy