Customer Support Centre

General 18

• How much does it cost to hold an event?
• What can Sticky Tickets be used for?
• Why is Sticky Tickets on my credit card?
• How does Sticky Tickets handle GST?
• Is GST included in the booking fee?

See all 18 articles

My First Event 25

• What benefits do I get as an organiser?
• How many events can I run at the same time?
• Automating the e-ticket and tax receipt delivery
• Can I use Sticky Tickets to sell raffle tickets?
• How do I create my first event on Sticky Tickets?

See all 25 articles

Login 4

• Do I need a login to purchase a ticket?
• How can I reset my password?
• I’m having trouble logging in
• I can’t use my email address to set-up an account

Event Details 2

• I want to ask a question about an event I’m attending
• How to add an event in my calendar

Tickets 12

• Re-print e-tickets and receipts
• Refunds
• My name appears on all the tickets
• I would like to buy tickets to an event
• How to Contact Sticky Tickets

See all 12 articles

Sticky Tickets Organiser - Account 7

• How do I update my account details?
• How do I transfer an organiser account?
• I have been granted access to another organiser's account.
• How to convert Member account to Organiser Account?
• Verifying Organiser Account

See all 7 articles

Sticky Tickets Costs 1

• Cost to hold an event

Getting Paid 12

• How do I receive the funds from ticket sales?
• The Sticky Tickets Rebate for Schools, Community & Sporting Groups
• How do I claim my rebate?
• Completing my event and the payment process
• Government agency requiring an invoice to be issued before ticket sales are transferred

See all 12 articles

Creating An Event 22

• How Do I Create an Event?
• How do I copy an existing event?
• Event Date (changing labels)
• I want to add a message (or link) to my e-tickets and confirmation emails
• I want to insert an image and video into my event description

See all 22 articles

Tickets and Discount/Promotional Codes 6

• I want to create different ticket types
• Promotional Codes - Creating Promotional codes
• My event tickets are displayed as SOLD OUT
• What’s the difference between event capacity, tickets available and ticket group capacity?
• Sub-Ticket Feature (Product & Up-Selling Events)

See all 6 articles

Promote Event 9

• Facebook Events Integration
• How can I promote my event?
• How do I install the ticket widget?
• Adding buy button to Wix.com website
• Adding Advanced Widget Script to your WordPress site.

See all 9 articles

Editing An Event 10

• Editing your event
• I want to change the start or end time of my ticket sales
• How to include or exclude booking fees in the ticket price.
• How to unpublish a seating plan
• Add a button to the Order Success page

See all 10 articles

Event Management 41

• How can I cancel my event and issue refunds?
• I want to change ticket holder details
• Check-in App: Processing arrivals at my event
• How do I use the check-in attendees menu?
• What can I do on the Event Summary page?

See all 41 articles

Day of Event 6

• Scan tickets as attendees arrive
• Reports
• How to allow camera permissions on your iOS device
• Setting up an operator and email link not working
• Check In App Testing

See all 6 articles

Reporting 6

• What are the reports that can be downloaded for my event?
• How do I find a sale/order (Purchaser History)
• Export a mailing list from all of my previous events
• Sales reports across ALL events (Account Summary)
• How to create custom reports

See all 6 articles

Integrations 8

• MailChimp
• Google Analytics - Add Google Analytics Tracking to your account
• Webhooks
• TalkBox
• IGT Integration Page

See all 8 articles

Policy Updates 1

• May 2020 Policy Changes

15th May 2019 1

• 15th May 2019 Policy Updates

Current Policies 5

• Ticket Sellers Agreement
• Refund Policy
• Terms of Use
• Terms of Sale
• Privacy Policy