Customer Support Centre

My First Event 25

• What benefits do I get as an organiser?
• How many events can I run at the same time?
• Automating the e-ticket and tax receipt delivery
• Can I use Sticky Tickets to sell raffle tickets?
• How do I create my first event on Sticky Tickets?

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Login 4

• Do I need a login to purchase a ticket?
• How can I reset my password?
• I’m having trouble logging in
• I can’t use my email address to set-up an account

Event Details 2

• I want to ask a question about an event I’m attending
• How to add an event in my calendar

Tickets 12

• Re-print e-tickets and receipts
• Refunds
• My name appears on all the tickets
• I would like to buy tickets to an event/s
• How to Contact Sticky Tickets

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General 20

• How much does it cost to hold an event?
• What can Sticky Tickets be used for?
• Why is Sticky Tickets on my credit card?
• How does Sticky Tickets handle GST?
• Is GST included in the booking fee?

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Sticky Tickets Organiser - Account 9

• How do I update my account details?
• How do I transfer an organiser account?
• I have been granted access to another organiser's account.
• How to convert Member account to Organiser Account?
• Verifying Organiser Account

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Sticky Tickets Costs 1

• Cost to hold an event

Getting Paid 12

• How do I receive the funds from ticket sales?
• The Sticky Tickets Rebate for Schools, Community & Sporting Groups
• How do I claim my rebate?
• Completing my event and the payment process
• Government agency requiring an invoice to be issued before ticket sales are transferred

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Creating An Event 21

• How do I create an event?
• How do I copy an existing event?
• Event Date (changing labels)
• I want to add a message (or link) to my e-tickets and confirmation emails
• I want to insert an image and video into my event description

View all 21

Tickets and Discount/Promotional Codes 6

• I want to create different ticket types
• Promotional Codes - Creating Promotional codes
• My event tickets are displayed as SOLD OUT
• What’s the difference between event capacity, tickets available and ticket group capacity?
• Sub-Ticket Feature (Product & Up-Selling Events)

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Promote Event 10

• Facebook Events Integration
• How can I promote my event?
• How do I install the ticket widget?
• Adding buy button to Wix.com website
• Adding Advanced Widget Script to your WordPress site.

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Editing An Event 11

• Editing your event
• I want to change the start or end time of my ticket sales
• How to include or exclude booking fees in the ticket price.
• How to unpublish a seating plan
• Add a button to the Order Success page

View all 11

Event Management 38

• How can I cancel my event and issue refunds?
• I want to change ticket holder details
• How do I use the check-in attendees menu?
• What can I do on the Event Summary page?
• How do I manually add offline sales?

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Day of Event 7

• Scan tickets as attendees arrive
• Reports
• How to allow camera permissions on your iOS device
• Setting up an operator and email link not working
• Check In App Testing

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Reporting 6

• What are the reports that can be downloaded for my event?
• How do I find a sale/order (Purchaser History)
• Export a mailing list from all of my previous events
• Sales reports across ALL events (Account Summary)
• How to create custom reports

View all 6

Integrations 9

• MailChimp
• Google Analytics - Add Google Analytics Tracking to your account
• Webhooks
• TalkBox
• IGT Integration Page

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Policy Updates 0

Scanning App Information 1

• All about Check-in App

Recent Policy Changes 1

• June 2021 Policy Changes

Current Policies 5

• Ticket Sellers Agreement
• Refund Policy
• Terms of Use
• Terms of Sale
• Privacy Policy