Customer Support Centre

General 18

• How much does it cost to hold an event?
• What can Sticky Tickets be used for?
• Why is Sticky Tickets on my credit card?
• How does Sticky Tickets handle GST?
• Is GST included in the booking fee?

See all 18 articles

My First Event 24

• What benefits do I get as an organiser?
• How many events can I run at the same time?
• Automating the eTicket and Tax Receipt Delivery
• Can I use Sticky Tickets to sell raffle tickets?
• How do I create my first event on Sticky Tickets?

See all 24 articles

Login 4

• Do I need a login to purchase a ticket?
• How can I reset my password?
• I’m having trouble logging in
• I can’t use my email address to set-up an account

Event Details 2

• I want to ask a question about an event I’m attending
• How to add an event in my calendar

Tickets 8

• Re-print e-tickets and receipts
• Refunds
• My name appears on all the tickets
• I would like to buy tickets to an event
• How to Contact Sticky Tickets

See all 8 articles

Sticky Tickets Organiser - Account 7

• How do I update my account details?
• How do I transfer an organiser account?
• I have been granted access to another organiser's account.
• How to convert Member account to Organiser Account?
• Verifying Organiser Account

See all 7 articles

Sticky Tickets Costs 1

• Cost to hold an event

Getting Paid 10

• How do I receive the funds from ticket sales?
• The Sticky Tickets rebate for schools, community & sporting groups
• How do I claim my Rebate?
• Completing my event and the payment process
• Government agency requiring an invoice to be issued before ticket sales are transferred

See all 10 articles

Creating An Event 21

• How Do I Create an Event?
• How do I copy an existing event?
• Event Date (changing labels)
• I want to add a message to my e-tickets and confirmation emails
• I want to insert an image and video into my event description

See all 21 articles

Tickets and Discount/Promotional Codes 5

• I want to create different ticket types
• Promotional Codes - Creating Promotional codes
• My event tickets are displayed as SOLD OUT
• What’s the difference between tickets available and event capacity?
• Sub-Ticket Feature (Product & Cross Event Selling)

Promote Event 8

• Are There Websites That Will List my Event for Free?
• How can I promote my event?
• Can I create a page with a list of all my events?
• How can I use social media to promote my event?
• My ticket sales are slow…how can I improve them?

See all 8 articles

Editing An Event 6

• Editing Your Event
• I want to change the start or end time of my ticket sales
• How to include or exclude booking fees in the ticket price.
• How to unpublish a seating plan
• Add a redirect button to the Order Success page

See all 6 articles

Event Management 28

• How can I cancel my event and issue refunds?
• I want to change ticket holder details
• I want to use the check-in app to process arrivals at my event
• How do I use the check-in attendees menu?
• What can I do on the Event Summary page?

See all 28 articles

Day of Event 6

• Scan tickets as attendees arrive
• Reports
• How to allow camera permissions on your iOS device
• Setting up an operator and email link not working
• Check In App Testing

See all 6 articles

Reporting 4

• What are the reports that can be downloaded for my event?
• How do I find a sale/order (Purchaser History)
• Export a mailing list from all of my previous events
• Sales reports across ALL events (Account Summary)

Integrations 6

• MailChimp
• Google Analytics - Add Google Analytics Tracking to your account
• Webhooks
• TalkBox
• IGT Integration Page

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