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How much does it cost to hold an event?
What can Sticky Tickets be used for?
Why is Sticky Tickets on my credit card?
How does Sticky Tickets handle GST?
Is GST included in the booking fee?
See all 18 articles
My First Event
What benefits do I get as an organiser?
How many events can I run at the same time?
Automating the eTicket and Tax Receipt Delivery
Can I use Sticky Tickets to sell raffle tickets?
How do I create my first event on Sticky Tickets?
See all 23 articles
Buying Tickets How to
Do I need a login to purchase a ticket?
How can I reset my password?
I’m having trouble logging in
I can’t use my email address to set-up an account
I want to ask a question about an event I’m attending
How to add an event in my calendar
Re-print e-tickets and receipts
My name appears on all the tickets
I would like to buy tickets to an event
Event Organiser How To
Sticky Tickets Organiser - Account
How do I update my account details?
How do I transfer an organiser account?
I have been granted access to another organiser's account.
How to convert Member account to Organiser Account?
Sticky Tickets Costs
Cost to hold an event
How do I receive the funds from ticket sales?
The Sticky Tickets rebate for schools, community & sporting groups
How do I claim my Rebate?
Completing my event and the payment process
Government agency requiring an invoice to be issued before ticket sales are transferred
See all 10 articles
Creating An Event
How Do I Create an Event?
How do I copy an existing event?
Event Date (changing labels)
I want to add a message to my e-tickets and confirmation emails
I want to insert an image and video into my event description
See all 20 articles
Tickets and Discount/Promotional Codes
I want to create different ticket types
Promotional Codes - Creating Promotional codes
My event tickets are displayed as SOLD OUT
What’s the difference between tickets available and event capacity?
Are there websites that will list my event for free?
How can I promote my event?
Can I create a page with a list of all my events?
How can I use social media to promote my event?
My ticket sales are slow…how can I improve them?
See all 8 articles
Editing An Event
Editing your Event
I want to change the start or end time of my ticket sales
How to include or exclude booking fees in the ticket price.
How to unpublish a seating plan
Add a redirect button to the Order Success page
How can I cancel my event and issue refunds?
I want to change ticket holder details
I want to use the check-in app to process arrivals at my event
How do I use the check-in attendees menu?
What can I do on the Event Summary page?
See all 23 articles
Day of Event
Scan tickets as attendees arrive
Checkin App Trouble Shooting
Setting up an operator and email link not working
Check In App Testing
What are the reports that can be downloaded for my event?
How do I find a sale/order (Purchaser History)
Export a mailing list from all of my previous events
Sales reports across ALL events
Google Analytics - Add Google Analytics Tracking to your account