Customer Support Centre
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My First Event
What benefits do I get as an organiser?
How many events can I run at the same time?
Automating the e-ticket and tax receipt delivery
Can I use Sticky Tickets to sell raffle tickets?
How do I create my first event on Sticky Tickets?
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Buying Tickets How to
Do I need a login to purchase a ticket?
How can I reset my password?
I’m having trouble logging in
I can’t use my email address to set-up an account
I want to ask a question about an event I’m attending
How to add an event in my calendar
Re-print e-tickets and receipts
My name appears on all the tickets
I would like to buy tickets to an event/s
How to Contact Sticky Tickets
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Event Organiser How To
How much does it cost to hold an event?
What can Sticky Tickets be used for?
Why is Sticky Tickets on my credit card?
How does Sticky Tickets handle GST?
Is GST included in the booking fee?
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Sticky Tickets Organiser - Account
How do I update my account details?
How do I transfer an organiser account?
I have been granted access to another organiser's account.
How to convert Member account to Organiser Account?
Verifying Organiser Account
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Sticky Tickets Costs
Cost to hold an event
How do I receive the funds from ticket sales?
The Sticky Tickets Rebate for Schools, Community & Sporting Groups
How do I claim my rebate?
Completing my event and the payment process
Government agency requiring an invoice to be issued before ticket sales are transferred
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Creating An Event
How do I create an event?
How do I copy an existing event?
Event Date (changing labels)
I want to add a message (or link) to my e-tickets and confirmation emails
I want to insert an image and video into my event description
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Tickets and Discount/Promotional Codes
I want to create different ticket types
Promotional Codes - Creating Promotional codes
My event tickets are displayed as SOLD OUT
What’s the difference between event capacity, tickets available and ticket group capacity?
Sub-Ticket Feature (Product & Up-Selling Events)
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Facebook Events Integration
How can I promote my event?
How do I install the ticket widget?
Adding buy button to Wix.com website
Adding Advanced Widget Script to your WordPress site.
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Editing An Event
Editing your event
I want to change the start or end time of my ticket sales
How to include or exclude booking fees in the ticket price.
How to unpublish a seating plan
Add a button to the Order Success page
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How can I cancel my event and issue refunds?
I want to change ticket holder details
How do I use the check-in attendees menu?
What can I do on the Event Summary page?
How do I manually add offline sales?
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Day of Event
Scan tickets as attendees arrive
How to allow camera permissions on your iOS device
Setting up an operator and email link not working
Check In App Testing
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What are the reports that can be downloaded for my event?
How do I find a sale/order (Purchaser History)
Export a mailing list from all of my previous events
Sales reports across ALL events (Account Summary)
How to create custom reports
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Google Analytics - Add Google Analytics Tracking to your account
IGT Integration Page
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Scanning App Information
All about Check-in App
Recent Policy Changes
June 2021 Policy Changes
Ticket Sellers Agreement
Terms of Sale