Customer Support Centre
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Call us on (02) 87 660 660
Event Organiser How To
How much does it cost to hold an event?
What can Sticky Tickets be used for?
Why is Sticky Tickets on my credit card?
How does Sticky Tickets handle GST?
Is GST included in the booking fee?
View all 20
Sticky Tickets Organiser - Account
How do I update my account details?
How do I transfer an organiser account?
I have been granted access to another organiser's account.
How to convert Member account to Organiser Account?
Verifying Organiser Account
View all 9
Sticky Tickets Costs
Cost to hold an event
How do I receive the funds from ticket sales?
The Sticky Tickets Rebate for Schools, Community & Sporting Groups
How do I claim my rebate?
Completing my event and the payment process
Government agency requiring an invoice to be issued before ticket sales are transferred
View all 12
Creating An Event
How do I create an event?
How do I copy an existing event?
Event Date (changing labels)
I want to add a message (or link) to my e-tickets and confirmation emails
I want to insert an image and video into my event description
View all 21
Tickets and Discount/Promotional Codes
I want to create different ticket types
Promotional Codes - Creating Promotional codes
My event tickets are displayed as SOLD OUT
What’s the difference between event capacity, tickets available and ticket group capacity?
Sub-Ticket Feature (Product & Up-Selling Events)
View all 6
Facebook Events Integration
How can I promote my event?
How do I install the ticket widget?
Adding buy button to Wix.com website
Adding Advanced Widget Script to your WordPress site.
View all 10
Editing An Event
Editing your event
I want to change the start or end time of my ticket sales
How to include or exclude booking fees in the ticket price.
How to unpublish a seating plan
Add a button to the Order Success page
View all 11
How can I cancel my event and issue refunds?
I want to change ticket holder details
How do I use the check-in attendees menu?
What can I do on the Event Summary page?
How do I manually add offline sales?
View all 38
Day of Event
Scan tickets as attendees arrive
How to allow camera permissions on your iOS device
Setting up an operator and email link not working
Check In App Testing
View all 7
What are the reports that can be downloaded for my event?
How do I find a sale/order (Purchaser History)
Export a mailing list from all of my previous events
Sales reports across ALL events (Account Summary)
How to create custom reports
View all 6
Google Analytics - Add Google Analytics Tracking to your account
IGT Integration Page
View all 9