There are many reasons why you may need to cancel your event and refund tickets. This option will cancel your entire event – to refund individual tickets click here.


To cancel your event that has no ticket sales:

  • Login to your Sticky Tickets Account
  • Select the Live event you would like to cancel
  • Click on the Cancel Event button
  • Enter your login password to complete the cancellation


To cancel an event with ticket sales:
  • Login to your Sticky Tickets Account
  • Select the Live event you would like to cancel
  • Click on the Cancel Event button


  • On the next page, you will see a message ribbon summarizing the total number of tickets and ticket sales for the event. Please note that 1.5% of the ticket value is non-refundable (merchant fees and administration cost)If you have sufficient funds to refund all the tickets, all you need to do is to enter your login password and the message you wish to include in the email notification then click on the Cancel event.
  • On the next page, you will be required to choose the refund type.
    • Part Refund (less 1.5% cost) - on this option, the purchaser will receive their refund less 1.5%. You will be asked to enter your login password and a short message for the purchaser which will be included in the email notification sent to the purchaser/s.


  • Full Refund - on this option, the purchaser will receive a full refund and the organiser will shoulder the merchant fee/administration costs (1.5%) and will be required to enter their credit card details. You will also be asked to enter a short message for the purchaser that will be included in the notification.




Important:

  • Once you have completed the cancellation process it generally takes 72 hours to process all refunds. You will be notified by email when this has occurred.
  • There will be a non-refundable merchant fee and administration cost of 1.5%


If you have any questions about reports or anything else, please don't hesitate to contact us any time and we'd be more than happy to help. 


Related Topics:

How do I refund or cancel tickets?

Refunding/Cancelling tickets after the event