On the event day - Check in attendees and other functions.
You can watch our quick demo, or follow the steps listed below:
If you have not been given access to the event please contact the event organiser and request them to give you access, or to setup an operator please click here
Open up the app on your device.
Select See Current Events
Select the event you would like to check in a guest to (note: larger events will take longer to download the event information).
The Summary screen shows how many tickets are checked-in versus how many tickets are unchecked
It also lists the different ticket types and the breakup of checked-in versus unchecked tickets.
At this point you can either scan tickets using the Scan screen, search/mark attendees off manually from the Guest List page, or process sales on the Sales screen.
Point the device camera at the QR code or Barcode (you can also scan off mobile devices)
You will either receive one of the following responses
Invalid Code (three beeps) - The code you just scanned does not apply to this event
Success (one long beep) - The scan has been successful and the guest has been checked in TIP: If the guest you just checked in is with other guests that have tickets that belong to the same order, you can tap on the Order Details button to easily check in the remaining guests without the need to scan their tickets.
Already Checked In (three beeps) - This ticket has already been scanned
If the code you are scanning is from a receipt or email and the purchase has multiple ticket sales, the next screen you will see is the order page- on this page you will have the option to easily mark off any other guests that are on the same order (without the need to scan their tickets). If all guests on the order are present, you can tap on Checkin All. If the sale only has the 1 ticket then it will automatically check in the ticket.
Guest List Screen
You can search for attendees or mark off attendees
Search - You can search for tickets either by purchaser/ticket holder name (first or last name), email address, or by scrolling through the list (you can use the alphabet at the top of the screen to refine your search)
Marking Off Attendees - When you have found the order/sale, simply tap on the attendee- if it has several tickets to the order a new screen will appear listing all the tickets attached to the order. You can either mark them off individually or select Checkin All.
Take cash, credit card or 'no charge' sales directly in the app, by manual entry.
When processing a payment and an email address is entered, this will be the email used to send the purchaser a copy of the receipt. If a mobile number is entered, we will send the purchaser an SMS (text message) with a link to a copy of the receipt.
To select which tickets you would like to be displayed on the app, go to your individual ticket settings page in your event admin area. You can also select to display certain ticket types on the app only. You can do this on the ticket settings page in your event admin area (use the discount code required setting - this will hide the ticket online but make it available on the app). This feature is useful if the cost of a ticket is more at the door.
Once you have successfully processed a payment you will have the option to Checkin Order or process a New Sale
The app has been optimised to work when there is no mobile reception, on the assumption that you have already added an operator and downloaded the tickets for your event whilst there was mobile or internet connection.
The app will record and store any checked-in tickets and when the device is in mobile range it will automatically sync all data to the event database and all other checkin devices.
offline mode notice bar
Successfully synced notice bar
Using your device's flash
If your device has a flash and you are not in a well lit place, you can turn on the flash for extra light from the scan screen by selecting the 'flash' icon in the top right corner. (note this will consume your batteries charge quickly, so either have the device plugged into a wall socket or have a replacement battery available)
Operator settings/ Add operator
To change the settings for an operator or add a new operator to the device follow these steps:
Select the Summary tab
Use the 'back' button (top left of screen)
You should now be on the Current Events page
Select the cog icon (top right)
If you would like to change the operator settings you can do so on this screen - once complete use the back button (top left) to go back to Current Event page.
To add an operator select the + icon
Scan the QR code for the operator you would like to add- for more details, follow the steps at the top of this page.
Once an operator has been added you can change the settings or select the back button (top left of screen) to return to the Current Events list