On the event day - Check-in attendees and other functions.

If you have not been given access to the event please contact the event organiser and request them to give you access or to setup an operator click here

Open up the app on your device. 


Select See Current Events

Select the event you would like to checkin guest to (note: larger events will take longer to download the event information).



Summary Screen 



The Summary screen shows how many tickets checked-in versus how many tickets unchecked

It also list the different ticket types and the breakup of checked-in versus unchecked. 

At this point you can either scan tickets using the Scan screen or search/mark attendees off manually from the Guest List page or process sales on the Sales screen.

Scan screen 



Point the device camera at the QR code or Barcode (you can also scan off mobile devices)  

You will either receive one of the following responses 

Invalid Code (three beeps) - The code you just scanned does not apply to this event 

Success (one long beep) - The scan has been successful and the guest has been checked in TIP: If the guest you just checked in is with other guest that have tickets that belong to the same order you can tap on  the Order Details button to easily checkin the remaining gets without the need to scan their tickets.

Already Checked In (three beeps) - This ticket has already been scanned 



Notes:

If the code you are scanning is from a receipt or email and the purchase has multiple ticket sales the next screen you will see is the order page, on this page you will have the option to easily mark off any other guests that are on the order (without the need to scan their tickets) if all guest are present that are on the order you can tap on Checkin All. If the sale only has the 1 ticket then it will automatically checkin the ticket.


 Guest List Screen

You can search for attendees or mark off attendees

Search You can search for tickets either by purchaser/ticket holder name (first or last name), email address ... or by scrolling through the list (you can use the alphabet at the top of the screen to refine your search)

Marking Off Attendees When you have found the order/sale simply tap on the attendee, if it has several tickets to the order a new screen will appear listing all the tickets attached to the order, either mark of individually or select Checkin All

App Guest list screen


Sales Screen

Take cash, credit card or no charge sales directly in the app. Currently a manual entry is required. Very shortly we will be releasing a peripheral device that will either connect via headphone jack or via bluetooth with your device. This hardware will allow purchasers to either tap or swipe their credit card to make a purchase. 

When processing a payment and an email address is entered, this is the email we will use to send the purchaser a copy of the receipt. If a mobile number is entered, we will send the purchaser a sms (text message) with a link to a copy of the receipt.

Tips: 

To select which tickets you would like to be displayed on the app go to your individual ticket settings page in your event admin area. You can also select to display certain ticket types on the app only. You can do this on the ticket settings page in your event admin area (use the discount code required setting - this will hide the ticket online but make it available on the app). This feature is useful if the cost of a ticket is more at the door.



Once you have successfully processed a payment you will have the option to Checkin Order  or process a New Sale



Offline Mode

The app has been optimised to work when there is no mobile reception on the assumption that you have already added an operator and downloaded the tickets for your event whilst there was mobile or internet connection.

The app will record and store any checked-in tickets and when the device is in mobile range automatically sync all data to the event database and all other checkin devices. 

offline mode notice bar

Offline mode App

Successfully synced notice bar 

Sync successful App

Using your device's Flash

If your device has a flash and you are not in a well lit place you can turn on the flash for extra light from the scan screen by selecting the flash icon in the top left corner. (note this will consume your batteries charge quickly, so either have the device plugged into a wall socket or have a replacement battery available) 


 

Operator settings/ Add operator

To change the settings for an operator or add a new operator to the device follow these steps

Select the Summary tab 

Use the back button (top left of screen)

You should now be on the Current Events page

Select the cog icon (top right)

If you would like to change the operator settings you can do so on this screen - once complete use the back button (top left) to go back to Current Event page.

To add an operator select the + icon

Scan the QR code for the operator you would like to add, for more details follow the steps at the top of this page.

Once an operator has been added you can change the settings or select the back button (top left of screen) to return to the Current Events list