You can create as many different ticket types as you like, depending on who will be coming to your event. Some of the most popular categories are Adult / Child, General  and Early Bird.


You can watch our quick demo, or follow the steps listed below:



To set up different ticket types:

1.Click on the event you want to create tickets for in the list of your events



2. Go to the 'Edit Event' tab. (Note: If your event is already in 'Live' status, then it will open in the 'Event Summary' page and you need to click on the Edit Event link. If your event is 'pending' you can skip this step).



3. Scroll down to the tickets section where you can add new ticket types. You can either copy an existing ticket type or create a new one.  



    A. To copy an existing ticket, simply click on the Copy icon under the Actions column.This will open up a page where the ticket settings are pre-filled based on the ticket type you clicked the Copy button from. You can then change the ticket name to avoid duplicate tickets and confusion.

    B. To create and add a new ticket type, click on the 'Add Another Ticket' button.


Note: For events with multiple sessions, should you wish to create a new ticket across all sessions, tick the box below. This option will only become available from your second session onward.



Single Ticket
A single ticket is 1 ticket per person. With this option the booking fee is calculated per ticket.

Group Ticket
A group ticket issues a group of tickets for a set price. The group size is the number of tickets that will be issued with each single purchase of this ticket type. With this option the booking fee is calculated on the  total cost of the Group ticket, not per individual ticket within the group. This reduces the booking fee amount.


Open Group Ticket
An Open Group Ticket allows a buyer to select the quantity of tickets they would like to purchase within the minimum (8) and maximum (set by you) parameters. The benefit of this ticket type is that it greatly reduces the booking fee paid. The booking fee for a Group ticket is calculated on the total amount and not per individual ticket within the group


Single Reserved Seating

This ticket type is used if you would like ticket purchasers to reserve a specific seat in your seating plan. Only reserved seats ticket types can be used on a seating plan. 

Group Reserved Seating

This ticket type is used if you would like purchasers to reserve a specific number of seats in your seating plan. i.e. A Group Reserved seating of 7 will require the purchaser to select 7 seats when buying tickets. Your ticket price for a group ticket should be for the total of all the tickets in the group, so for our example of 7 tickets at $20 each,  the price to enter is $140. 
Only reserved seats ticket types can be used on a seating plan. 


Free Ticket
Use a free ticket for free events (registration only). With this option there are no booking fees.

Donation
Our donation ticket allows you to receive donations of any amount for your cause. With this option the booking fee is calculated on the donated amount.

Once you have selected the Ticket Type you want, you can now fill out the ticket settings. 



1. Ticket Type

2. Ticket Name - Enter a description for your ticket. e.g. "Single Entry" or "Adult" or "VIP entry"

3. Price - This is the cost of the ticket.

The default setting is to Include the booking fee in the price of the ticket.We will deduct our booking fee from the price you entered above. Alternatively you can uncheck this and we will add our booking fee to the price you entered above. Click here to see our booking fee calculator (scroll down page). 

If your organiser settings are set to registered for GST, you will need to add the GST component into your ticket price. For more details on organiser settings click here. 


See example scenario below:


- if you create a single ticket at $20.00, the booking fee on this ticket will be $1.50 for each ticket purchased
- if you create bundles (group tickets) e.g 10 x $20.00  a group ticket at $200 the booking fee will be $5.50 (the ticket purchaser would save $6 in booking fees if they were to buy 10 x single $20.00 tickets) A group ticket of 10 will still issue 10 tickets.


4. Include booking fee - this feature appears on this area when you haven't created at ticket type for this event before. This allows you to set whether the price shown will include or exclude the booking fee.

5. Ticket Capacity - This is the number of tickets that are available for this ticket type. Click here for an explanation of the difference between tickets available and event capacity. 


Note: For group ticket types the 'tickets available' number should be the total of individual tickets available. Example: for 8 tables x 10 of seats, please enter 80 in this field, representing how many individual tickets are available.


6.Advanced Settings -  allows you to maximise the features of each ticket type


A. Max Per Order - Enter a limit of how many tickets of this ticket type can be purchased per order. If you leave this blank the maximum order per ticket type will be 30.

B. Min Per Order - Enter a minimum amount of tickets that can be purchased. This feature is great if you would like to offer a discount for bulk purchases. If left blank the minimum will be 1.

C. Start Selling - This is the date (and time) the ticket will start selling. Select "Straight Away" to have them start selling as soon as your event goes live or "At a specific time" you can pick an exact date and time for this ticket to start selling. You can also display the date in the event page on when the tickets will be available
D. Stop Selling - This is the date (and time) you want your ticket to stop selling. You can select a pre-defined time period before your event, or you can pick an exact date and time for this ticket to stop selling.

E. Show Tickets Remaining - You can specify the number you want to use as the threshold for your ticket capacity. This will display on your event page indicating the number of tickets remaining once the unsold tickets reaches this number or less. Note: If you don't want to show the number of tickets remaining, you can leave this blank.

F. Show Tickets Remaining (Event Level) - This will display on your event page indicating the number of tickets remaining for your entire event when the total remaining tickets reach this number or less. You can leave this black if you don't want to show the number of tickets remaining.

G. Allow App Sales - Enabling this option will make the ticket type available for purchase using the check-in app under the Sales Screen. For more information about this, please click here.

H. Code Required - Selecting this option will hide this ticket from being displayed on the event page until a promotional code is entered.

I. Distribute e-ticket - if selected, when a purchasers buys this ticket we will include an e-ticket (as an attachment) in the order confirmation email. 


7. Advanced Sub Ticket Type Settings - allows the organiser to set limits on the number of sub-tickets that a purchaser may or must select when purchasing sub tickets from this ticket.



The settings below are entered once you have created the first ticket for your event. You can edit these options again via the Edit Event page in the Ticket section


1. Event Capacity - This is the total number of tickets available to sell for the event. Normally this would be the capacity of the venue 

2. Issue eTicket - Select this if you would like to issue an eTicket with each order

3. Individual Ticket Holder Details - Select this if you would like the name of the person for each ticket that is purchased 

4. Enable Waiting List - select this if you wish to use the Wating List feature in your event. 

5. Show sub-tickets on the event page - Select this if you would like the sub-ticket of your ticket types to automatically show once a purchaser landed on the event page


Follow the instructions in the Tickets section of design your own event page to create more ticket types.


If you have questions about creating tickets or anything else, please don't hesitate to contact us at support any time and we'd be more than happy to assist.

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