An offline sale is a sale that you complete yourself on behalf of a ticket purchaser, for example, someone wants to pay over the phone with a credit card, or pay you with cash or direct deposit. If this happens you can process an offline sale. All offline sales that do not use a credit card do not incur any fees.

To do so, you can watch this short video or follow the instructions below:


1. Log in to Sticky Tickets.

2. Click on the event you wish to sell a ticket to.

3. Click the Record Offline Sales link.

4. Select the Payment Type. For American Express, Visa and Mastercard options, set if the booking fee will be included or excluded in the ticket price. 

5. Select  the number of tickets you want to book offline. NOTE: The price field can be manually changed/updated which allows you to set discounted prices if needed. (the booking fee will be calculated on the discounted amount)  Note: The maximum number of offline orders is 50 tickets (on each ticket type).  Once done, click the Reserve Tickets button.

6. Enter the Purchaser Details then click on the Continue button. (Note: The questions asked in the Purchaser Details are set in the Event Questions tab). Once done, click the Continue button.

7. Next is the payment page. If the payment method selected is Visa/Mastercard or American Express, you will need to enter the credit card details and the Refund Protect option will be asked. If the payment method selected is Cash/Cheque, Direct Debit, No Charge, or other offline payment methods, you will be redirected to the confirmation page.

8. Click the Confirm button. The next page will the the confirmation page where the Order Number will show.

Things to remember about offline sales:

· If a credit card is not being processed there are no booking fees charged.
· If a sale is completed via a credit card then the standard booking fees apply.
· If you are issuing a FREE ticket at no cost, then select the NO CHARGE payment method. No dollar amount will be added to your event sales totals.
· If you choose to sell a ticket cheaper than originally advertised, the booking fee will be calculated at the discounted amount.
· If you include an email in the Purchaser Details section, an email will be sent to the person with the e-tickets & receipt as normal. Only a receipt will be sent if you have chosen not to send e-tickets at the set-up stage of the event.

If you have any questions about requesting a refund or anything else, please contact us and we'd be more than happy to help.

Related Articles:

Where to Find the Order Number

Refund Protect