If the operator email isn't working, you can scan the operator QR code directly from your event check-in attendees page. To do so please follow these instructions (ensure that you have already downloaded our app on your device {iOS or Android} and that you have your device with you)

1. Login to your event 

2. Select Check-ins / Claims link on the right navigation menu

3. Select Operators from the right navigation menu. This page will list all your operators

4. Select Scan QR code . A QR code will be displayed on screen. 

5. Now open up our check-in app from the mobile device, and point it to the screen to scan the QR code.

6. Once successfully scanned, the event should be listed in the app. You can now scan and check in guest tickets. 

Global Level

1. Log in to your account and go to 'Organiser Settings > Check-in Operators' tab

2. Find the operator name and make sure that the Event Access of the operator is set to GLOBAL

3. Click Scan QR code . A QR code will be displayed on the screen. 

4. Once successfully scanned, the events should be listed in the app and you can now scan and check-in guest tickets.


  • Should you wish to use multiple devices you will need to create additional operators and use either the email method or follow the steps above. 
  • Different operators will be assigned to their unique QR codes but you may also use the same QR code on different devices.

If you have a question about Check-in App or anything else, please don't hesitate to contact us at support any time and we'd be more than happy to help.

Related Articles:

Events not appearing on Checkin App

Adding Check-In App Operators

Scan tickets as attendees arrive