There are a few reasons why your message was not sent to your guests:

  • Email address of the attendee is incorrect. (click here to check/update)
  • Your Account does not have enough credit. (click here to find out how you can top up your account)
  • Mobile number of the attendee is incorrect (click here to check/update)


Notes:

Below are a list of statuses and their meanings:


For SMS messages

  • Queued- this message has been queued for sending
  • Failed- this message failed to be sent, most likely due to an invalid mobile number
  • Accepted- this message has been accepted by our service provider for sending
  • Sent- this message has been processed and sent to our service provider who will then send to the recipient 
  • Delivered- our network provider has delivered the message to the recipient
  • Fundsmissing - this message has not been sent due to your account having insufficient funds. Please TOP UP your account 


For Email messages

  • Delivered-  this message has been sent to the recipient's email address
  • Opened-  this message has been opened by the recipient
  • Bounced-  this email has bounced, most likely due to an invalid email address
  • MarkedAsSpam-  the recipient of this email has marked the email as spam
  • Fundsmissing - this message has not been sent due to your account having insufficient funds. Please TOP UP your account 


If you have any further questions please don't hesitate to contact us and we'd be more than happy to assist.