On your event day if you have not been given access to the event, please contact the event organiser. You can request that they give you access, or to set you up as an operator, please click here. Open up the app on your device and select the See Current Events button
You can watch our short demo video or follow the steps listed below:
Select the event you would like to check-in guests to (note: larger events will take longer to download the event information).
The Summary screen shows how many tickets are checked in versus how many tickets are unchecked. It also lists the different ticket types and the breakup of checked-in versus unchecked tickets.
At this point you can either scan tickets using the Scan screen or search/mark attendees off manually from the Guest List page or process sales on the Sales screen.
Point the device camera at the QR code or Barcode (you can also scan off mobile devices).
You will either receive one of the following responses
Invalid Code (three beeps) - The code you just scanned does not apply to this event
Success (one long beep) - The scan has been successful and the guest has been checked in. TIP: If the guest you just checked in is with other guests that have tickets on the same order, you can tap on the Order Details button to easily check in the remaining guests without the need to scan their tickets.
Already Checked In (three beeps) - This ticket has already been scanned
If the code you are scanning is from a receipt or email and the purchase has multiple ticket sales, the next screen you will see is the order page. On this page you will have the option to easily mark off any other guests that are on the order (without the need to scan their tickets). If all guests are present that are on the order you can tap on Checkin All. If the sale only has the 1 ticket then it will automatically check in the ticket.
Guest List Screen
You can search for attendees or mark off attendees
Search - You can search for tickets either by purchaser/ticket holder name (first or last name), email address ... or by scrolling through the list (you can use the alphabet at the top of the screen to refine your search)
Marking Off Attendees - When you have found the order/sale simply tap on the attendee- if it has several tickets in the order a new screen will appear listing all the tickets attached to that order. You can either mark them off individually or select Checkin All
Take cash, credit card or no charge sales directly in the app. Currently a manual entry is required.
When processing a payment and an email address is entered, this is the email that will be used to send the purchaser a copy of the receipt. If a mobile number is entered, we will send the purchaser an SMS (text message) with a link to a copy of the receipt. Once you have successfully processed a payment, you will have the option to Checkin Order or process a New Sale.
To select which tickets you would like to be displayed on the app, go to the individual ticket settings page in your event admin area. You can also select to display certain ticket types on the app only. You can do this on the ticket settings page in your event admin area (use the discount code required setting - this will hide the ticket online but make it available on the app). This feature is useful if the cost of a ticket is more at the door.
The app has been optimised to work when there is no mobile reception on the assumption that you have already added an operator and downloaded the tickets for your event whilst there was mobile or internet connection.
The app will record and store any checked in tickets and when the device is in mobile range it will automatically sync all data to the event database and all other check-in devices.
Using your device's flash
If your device has a flash and you are not in a well-lit place, you can turn on the flash for extra light from the scan screen by selecting the flash icon in the top right corner. (Note this will consume your batteries charge quickly, so either have the device plugged into a wall socket or have a replacement battery available).
Operator settings/ Add operator
To change the settings for an operator or add a new operator to the device follow these steps:
Select the Summary tab
Use the back button (top left of screen)
You should now be on the Current Events page
Select the cog icon (top right)
If you would like to change the operator settings you can do so on this screen - once complete, use the back button (top left) to go back to the Current Event page.
To add an operator, select the + icon
Scan the QR code for the operator you would like to add. For more details on this you can follow the steps at the top of this page.
Once an operator has been added you can change the settings or select the back button (top left of screen) to return to the Current Events list
If you have questions about the check in app or anything else, please don't hesitate to contact us any time and we'd be happy to help.