Every transaction is monitored to help prevent fraud. Our risk controls include sophisticated behavioral models and a vast fraud database. This analysis allows us to screen for fraud at sign up, transaction and network levels so we detect most fraudulent transactions in real-time. It is important that you monitor ticket sales for your event, should you suspect a transaction to be fraudulent please contact us. This will go a long way in minimising you incurring cost related to any charge-backs that are raised against your events.


Some tips to preventing fraud on your events

Does the name appear suspicious?

• Have you previously received claims or charge-backs from this buyer? 


Does the purchase seem too good to be true?

• Is it a larger than average order from a new buyer?

• Have you received a large quantity of orders from the same buyer (name, email address, phone number) within a short period of time?

• Has the buyer ordered unusually large numbers of the same item?

• Check the buyers address, does it seem reasonable that someone from that location will attend your event?


If you’re suspicious…

• Check the buyer’s contact information (name, address, phone number and email address) is there any irregularities 

• Search the internet for the buyer’s name, address, email address and phone number.

• Search online to see where the phone number is registered.

• Use an online maps service (like Google Maps) to see where the address is.

• Call the buyer and ask questions that help verify the order.


If you’re still not sure if the transaction is legitimate, please Contact Us