There are two ways to request a refund- through the event organiser, or through Sticky Tickets Refund Protect if you opted in for enhanced cancellation rights at the time of purchase.


Event Organiser

Purchasers can send their refund requests to the organiser, as long as it falls within the Refund Policy posted. Refund Policies are shown on the event page (see below), email confirmation, receipt and on the e-ticket.



As a Member (registered member on the Sticky Tickets website), you can send your refund request by following the steps below (see further down for Non Member Refunds):


1. Log in to your Sticky Tickets account and go to the My Tickets tab, then click the Refund Request button of the Order you wish to request the refund for.

2. On the Refund Request page, enter the required fields below and select the ticket/s you are requesting the refund for.


  • Refund Reason - Select the reason for the refund request
  • Tickets - Select all or which tickets you wish to be refunded
  • Message - Add a brief message to the event organiser

Click on the 'Continue' button and the next page will summarise the request. You can click the Confirm button to send the request to the organiser.


3.  Once done, your request will be sent to the event organiser for review and approval. You can check the status of your request on this page, however you also will receive an email notification informing you of the outcome.




Non Member Refunds: If you didn't register on our website as a member, you can still submit your refund request. To do this:


1. Go to the Sticky Tickets website and click on the My Tickets tab. You can locate your tickets by searching for the order number or enter the credit card details you used to make the purchase. Please note that all fields on each option are required. 



2. Once your tickets are found, click on the Refund Request button.(updated screenshot)


3. On the Refund Request page, enter the required fields below and select the ticket/s you are requesting the refund for.


  1. Refund Reason - Select the reason for the refund request
  2. Tickets - Select all or which tickets you wish to be refunded
  3. Message - Add a brief message to the event organiser
  4. Click on the Continue button and the next page will summarise the request. You can click on the Confirm button to send the request to the organiser.


4. Once done, your request will be sent to the event organiser for review and approval. You can check the status of your request on this page, however you also will receive an email notification informing you of the outcome.



Refund Protect

If you opted in for Refund Protect at the time of purchase and were unable to attend an event due to unforeseen circumstances, you can make your claim to Refund Protect through Sticky Tickets. To do so, please follow the steps below:


1. In the My Tickets tab (once you logged in as a Member or search for your tickets as a guest), take note of your ticket numbers then click the APPLY FOR REFUND (Through Refund Protect) button.



2. You will be redirected to the Refund Protect website and you will be asked to enter your ticket number (not the order number) and confirm your request. For orders with multiple tickets, you will be required to fill out the application form for each ticket.



3. This request will be submitted for review through the Protect Group. You can check the My Tickets page for updates on the refund application. Should you wish to make a follow-up, feel free to contact us or directly reach out to the Refund Protect Group at hello@refundprotect.me



If you have any questions about requesting a refund or anything else, please contact us and we'd be more than happy to help.


Related Articles:

Where to Find the Order Number

Refund Protect