Refund Requests can now be submitted by the purchaser directly to you. Once they send this request you can review and process this from your Transactions tab under the Refund/Xfer Requests tab
Note: An email notification will be sent to you daily (until you approve or decline the request) to remind you about the refund request.
You can watch our quick demo, or follow the steps listed below:
If you click on the Approve button, the next page will summarise the refund transaction and will ask you to enter your login password and add a short message to the purchaser. Once done, click on the Approve button to process the refund.
Important: Please note that there will be a 1.5% non-refundable merchant and administration cost deducted from the refund.
If you click on the Decline button, the next page will summarise the details and will ask you to provide a reason for this decision. Once done, click on the Decline button once again to send the email to the purchaser.
If you have questions about refunds or anything else, please don't hesitate to contact us any time and we'd be more than happy to help!