Below are the steps on how you can claim for your refunds through Refund Protect:
1. Go to the My Tickets tab. If you have an account with us, make sure to log in to easily access your tickets. Otherwise, you can search for your tickets using the Order Number or Credit Card transaction option.
2. Once your tickets are found, click on Apply For Refund (through Refund Protect) button
3. You will be redirected to the Refund Protect website and you will be asked to enter your ticket number (not the order number) and confirm your request. For orders with multiple tickets, you will be required to fill out the application form for each ticket.
4. This request will be submitted for review through the Protect Group. You can check the My Tickets page for updates on the refund application. Should you wish to make a follow-up, feel free to contact us or directly reach out to the Refund Protect Group at firstname.lastname@example.org