For 14 years, the well-being of our customers has been, and continues to remain, our highest priority. Due to recent supplier changes we’ve had to review our procedures and make a few changes to our refund policy that are necessary for us to continue providing the quality platform, support and general customer experience you all expect and deserve.


From Thursday 7th May the following changes will come into effect.


We have added the following:


Refund Policy 


Definitions


Fees - means the amount of money that We retain from each Ticket Purchase as consideration for enabling and promoting the sale of Tickets to Events and other items made available for sale by Organisers.


2.2 Refund Process


(e) Sticky Tickets will retain 1.5% of the ticket value. This fee covers the banks non refundable merchant fees and administration costs. The event organiser at the time of approving a refund request or when cancelling an event will have the option to cover this value and issue a full refund to the buyer.



Ticket Sellers Agreement


7.5 Retention of Fees


We will retain 1.5% of the ticket value. This fee covers the banks non refundable merchant fees and administration costs. At the time of approving a refund request or when cancelling an event, you will have the option to cover the retained fees and issue a full refund to the buyer.


Example Scenario


On a $100 ticket Sticky Tickets will issue a refund of $98.50, Though at the time of processing an event organiser will have the option to make up the difference of $1.50 and issue a full refund.


The above changes will be implemented to all existing orders (any pre-existing refunds will not be affected by this change)