Event Management

How can I cancel my event and issue refunds?
There are many reasons why you may need to cancel your event and refund tickets. This option will cancel your entire event – to refund individual tickets cl...
Fri, 23 Feb, 2018 at 1:48 PM
I want to change ticket holder details
If you have chosen to allow your customers to add individual names to tickets purchased, then you may need to change them if someone enters an incorrect n...
Mon, 30 Nov, 2015 at 8:40 AM
I want to use the check-in app to process arrivals at my event
Firstly you need to download our FREE check-in app from the Apple iTunes store or Google Play store.  IMPORTANT: When downloading the Check In applicati...
Thu, 1 Jun, 2017 at 12:21 PM
How do I use the check-in attendees menu?
This function enables you to manage the entry points of your event and to either scan in your tickets using a basic barcode scanner, or manually tick off ...
Tue, 25 Aug, 2015 at 2:23 PM
What can I do on the Event Summary page?
A guide to the features and information available on the event summary page.   1. If you are not logged in to Sticky Tickets visit www.stickytickets.com.a...
Fri, 23 Feb, 2018 at 1:29 PM
How do I manually add offline sales?
An offline sale is a sale that you complete yourself on behalf of a ticket buyer. Say for instance someone wants to pay over the phone with a credit card,...
Sat, 28 Nov, 2015 at 8:20 AM
How do I refund or cancel tickets?
To refund or cancel individual tickets or whole orders follow these steps; Login to the event that has the tickets you would like to refund or cancel to...
Fri, 23 Feb, 2018 at 1:51 PM
How do I resend a ticket order?
If a customer has lost their email with tickets and their receipts follow these steps:   · Log in to Sticky Tickets. · Click on the even...
Sat, 28 Nov, 2015 at 8:55 AM
How can I set-up sales notifications?
To access the sales notifications for your event follow these steps: Log in to your Sticky Tickets account Select the live event you would li...
Tue, 10 Nov, 2015 at 11:40 AM
How can I pause my ticket sales?
To pause ticket sales on a live event follow these simple steps; Login to your event  Select the Stop Ticket Sales button from the action me...
Mon, 30 Nov, 2015 at 8:41 AM