Event Management

How can I cancel my event and issue refunds?
There are many reasons why you may need to cancel your event and refund tickets. This option will cancel your entire event – to refund individual tickets cl...
Thu, 4 Jun, 2020 at 9:29 AM
I want to change ticket holder details
If you have chosen to allow your customers to add individual names to tickets purchased, then you may need to change them if someone enters an incorrect nam...
Sat, 6 Jun, 2020 at 1:35 PM
Check-in App: Processing arrivals at my event
Sticky Tickets has a free Check-in app available from the iTunes Store and Google Play Store. This will enable you to scan e-tickets (at multiple ent...
Thu, 30 Jul, 2020 at 11:28 AM
How do I use the check-in attendees menu?
This function enables you to manage the entry points of your event and to either scan your tickets using a basic barcode scanner, or manually tick off each ...
Sat, 6 Jun, 2020 at 2:01 PM
What can I do on the Event Summary page?
The following is a guide to the features and information available on the event summary page.   1. If you are not logged in to Sticky Tickets visit www.st...
Thu, 16 Jan, 2020 at 9:59 AM
How do I manually add offline sales?
An offline sale is a sale that you complete yourself on behalf of a ticket purchaser, for example someone wants to pay over the phone with a credit card, or...
Mon, 17 Feb, 2020 at 3:18 PM
How do I refund or cancel tickets?
When you cancel and refund tickets, Sticky Tickets retains 1.5% of the ticket value to cover the bank's non-refundable merchant fees and administration...
Mon, 18 May, 2020 at 10:12 AM
How do I resend a ticket order?
If a customer has lost their email confirmation with tickets and their receipts or you updated the ticket/purchaser details and you wish to resend them thei...
Mon, 17 Feb, 2020 at 3:15 PM
How can I set up sales notifications?
To access the sales notifications for your event, you can watch our quick demo, or follow the steps listed below: 1. Log in to your Sticky Tickets ac...
Mon, 8 Jun, 2020 at 5:50 PM
How can I pause my ticket sales?
To pause ticket sales on a live event follow these simple steps; Login to your event  Select the Stop Ticket Sales button from the action me...
Mon, 30 Nov, 2015 at 8:41 AM