Event Management

How can I cancel my event and issue refunds?
There are many reasons why you may need to cancel your event and refund tickets. This option will cancel your entire event – to refund individual tickets cl...
Thu, 18 Jul, 2019 at 12:41 PM
I want to change ticket holder details
If you have chosen to allow your customers to add individual names to tickets purchased, then you may need to change them if someone enters an incorrect nam...
Thu, 18 Jul, 2019 at 12:57 PM
I want to use the check-in app to process arrivals at my event
Firstly, download our FREE check-in app from the Apple iTunes store or Google Play store.  IMPORTANT: When downloading the Check In application fo...
Fri, 31 May, 2019 at 10:21 AM
How do I use the check-in attendees menu?
This function enables you to manage the entry points of your event and to either scan in your tickets using a basic barcode scanner, or manually tick off ea...
Thu, 15 Nov, 2018 at 1:20 PM
What can I do on the Event Summary page?
A guide to the features and information available on the event summary page.   1. If you are not logged in to Sticky Tickets visit www.stickytickets.com.a...
Fri, 23 Feb, 2018 at 1:29 PM
How do I manually add offline sales?
An offline sale is a sale that you complete yourself on behalf of a ticket purchaser, for example someone wants to pay over the phone with a credit card, or...
Wed, 19 Jun, 2019 at 1:06 PM
How do I refund or cancel tickets?
When refunds are processed, Sticky Tickets covers the cost of the booking fee, so that for credit card purchases 100% of the purchase price is refunded.  T...
Thu, 18 Jul, 2019 at 12:00 PM
How do I resend a ticket order?
If a customer has lost their email confirmation with tickets and their receipts or you updated the ticket/purchaser details and you wish to resend them thei...
Thu, 18 Jul, 2019 at 12:29 PM
How can I set up sales notifications?
To access the sales notifications for your event, you can watch our quick demo, or follow the steps listed below: 1. Log in to your Sticky Tickets ac...
Tue, 13 Aug, 2019 at 11:15 AM
How can I pause my ticket sales?
To pause ticket sales on a live event follow these simple steps; Login to your event  Select the Stop Ticket Sales button from the action me...
Mon, 30 Nov, 2015 at 8:41 AM