Event Management

Why my SMS/Email has not been sent?
There are a few reasons why your message was not sent to your guests: Email address of the attendee is incorrect. (click here to check/update) Your Acc...
Fri, 6 Jul, 2018 at 10:09 AM
How to Top Up your Account?
New features such as sending SMS and email notifications use a third party supplier, which will require separate billing. If you do not currently have enoug...
Sun, 7 Jun, 2020 at 10:46 AM
Check-In Attendees advanced features
The following are Sticky Tickets check-in attendees menu advanced features. On your desktop: Block Operator - Operator has been set-up but has no ac...
Mon, 8 Jun, 2020 at 9:35 AM
Scanning Tickets - Check-in App
On your event day if you have not been given access to the event, please contact the event organiser. You can request that they give you access, or to set y...
Mon, 16 Sep, 2019 at 12:07 PM
Adding a Logo/Image to E-tickets
Adding a logo or image to your e-tickets can be done, however the area in which the logo can be placed is limited. Attached is a copy of a sample e-ticket s...
Tue, 13 Nov, 2018 at 4:50 PM
Refunding/Cancelling tickets after the event
Refunding/Cancelling tickets should be done while the event is still in 'Live' status. If you have already marked your event as Complete and the t...
Fri, 30 Nov, 2018 at 3:14 PM
Adding Check-In App Operators
In order for your event to appear on the Check-in App, you must add a check-in operator. There are 2 operator levels. You can either add them as a Global or...
Tue, 26 Jan, 2021 at 12:32 PM
Adding or Removing Offline Payment Methods
Organisers now have the ability to add new or delete existing offline payment methods. To manage offline payment methods, simply go to the Organiser Settin...
Sun, 7 Jun, 2020 at 11:47 AM
Facebook Events Integration
    This feature seamlessly provides you with the ability to publish your Sticky Tickets event to one of your Facebook pages. All updates made to the ev...
Tue, 22 Dec, 2020 at 11:52 AM
Display Remaining Tickets on an Event
Organisers now have the option to show how many tickets are left for an event, or for a particular ticket type. To show the remaining tickets on an Ev...
Sun, 12 Jul, 2020 at 10:26 PM